Shipping Policy – 365 Jerseys

At 365 Jerseys, we are committed to providing a reliable, transparent, and well-managed shipping experience. Every order is handled with attention to detail, structured processing, and a strong focus on maintaining product quality throughout the journey from our facility to your doorstep.

Order Processing

All orders are processed within approximately one to three business days from the time of confirmation. Unlike mass automated systems that immediately push orders into dispatch, we follow a structured batch processing approach. This allows us to carefully organize orders, avoid mismatches, and ensure that every item, especially customized jerseys, is handled with precision and consistency.

This method is particularly important for maintaining quality standards and ensuring that each order is prepared correctly before shipment. Customers who are in touch with our team through WhatsApp or email may request updates regarding upcoming dispatch cycles, and our team will provide clarity wherever possible.

Quality Control & Pre-Dispatch Handling

Before any order is shipped, it goes through a detailed internal process that includes product inspection, print verification in the case of customized items, and packaging checks. This multi-step approach is designed to minimize errors and ensure that the product reaches you in the best possible condition.

We prioritize accuracy and finish over speed, and this is reflected in our processing workflow.

Delivery Timelines

For orders within India, delivery typically takes between four to twelve days depending on the destination, courier availability, and regional serviceability. While many orders are delivered sooner, we prefer to provide realistic timelines that account for operational variables.

For international orders, delivery timelines may vary significantly depending on the destination country, customs clearance procedures, and global logistics conditions. Customers placing international orders are advised to contact us in advance for more precise estimates.

It is important to note that since mid-2025, logistical conditions across certain regions have experienced disruptions due to changes in routing, regulatory controls, and broader supply chain adjustments. These factors are beyond our control but may occasionally impact delivery timelines. Despite this, we continue to work with the most efficient available routes and partners to minimize delays as much as possible.

Shipping Coverage & Courier Selection

We ship across all serviceable locations within India. In cases where a location falls under limited or restricted courier serviceability, our team will proactively reach out to coordinate the best possible solution.

We exclusively work with established and reliable courier partners to ensure safe handling and consistent tracking. For urgent or hyperlocal deliveries, we may utilize specialized local courier services such as Borzo or equivalent platforms, depending on feasibility and customer requirements.

Express Delivery & Urgent Orders

We understand that certain orders may be time-sensitive, especially in cases involving events, gifts, or specific occasions. While express delivery options may not always be visible at checkout, customers may contact our team directly to explore faster delivery arrangements.

Where possible, we may arrange expedited shipping through premium or local courier services. Any additional costs associated with such requests will be communicated transparently.

Order Tracking & Updates

Once an order has been dispatched, customers receive tracking updates through email, WhatsApp, and/or SMS. In addition to standard courier tracking, we provide access to a centralized tracking interface that allows customers to monitor their shipment status in a more streamlined and accessible manner.

Our system is designed to reduce dependency on external courier websites and instead provide a consolidated, real-time tracking experience. Updates such as current location, transit progress, and delivery status are made available through this system.

Shipping Charges

Shipping charges, where applicable, are calculated and displayed during checkout. In certain cases, such as express delivery requests, remote location servicing, or international shipping, additional charges may apply.

All applicable charges are communicated prior to dispatch to maintain full transparency.

Order Verification, Refusal & Cancellation Rights

365 Jerseys reserves the right to cancel, refuse, or hold any order at its sole discretion in situations including, but not limited to, inaccurate or incomplete shipping information, unresponsive customers, suspected fraudulent activity, or repeated order rejections.

In cases where incorrect address details are provided, or delivery attempts fail due to customer inaction or refusal, we reserve the right to:

• Cancel the order

• Withhold further processing

• Restrict or block future orders from the same customer

If additional verification or confirmation is required, our team may reach out prior to processing the order. Failure to respond within a reasonable timeframe may result in order cancellation.

For certain orders, especially those flagged for risk or past delivery issues, we may require advance payment confirmation before proceeding.

These measures are in place to ensure operational efficiency, prevent misuse, and maintain a smooth experience for all genuine customers.

Customs, Duties & International Orders

For international shipments, customers should be aware that customs duties, import taxes, or additional charges may be levied by the destination country. These charges are determined by local authorities and are the responsibility of the customer.

International shipments may also experience extended transit times due to customs clearance processes.

Customized Orders

Customized jerseys require additional handling time due to the precision involved in printing, alignment, and finishing. We use high-quality stencil methods that aim to replicate accurate and authentic designs rather than relying on low-grade alternatives.

Each customized product is prepared carefully and undergoes additional quality checks before dispatch. As a result, customized orders are typically delivered towards the higher end of the estimated delivery timeline, and in certain cases may extend slightly beyond it to maintain quality standards.

Failed Deliveries & Address Accuracy

Customers are responsible for providing accurate shipping details at the time of checkout. In cases where delivery attempts fail due to incorrect information, unavailability, or non-response, the shipment may be returned or require re-dispatch, which could involve additional charges.

Lost or Damaged Shipments

While such cases are rare, we provide complimentary order protection for all shipments. If an order is lost in transit or arrives damaged due to courier handling, we will initiate an investigation and provide a suitable resolution, which may include a replacement or a full refund depending on the situation.

Communication & Support

We maintain an active support system through WhatsApp and email for all shipping-related queries. Customers are encouraged to stay reachable on the contact details provided at checkout to ensure smooth communication throughout the delivery process.

Final Note

While we strive to deliver all orders within the estimated timelines, shipping is influenced by multiple external factors that may occasionally cause delays. Our focus remains on maintaining transparency, ensuring product quality, and delivering a reliable experience with every order.

365 Jerseys operates with a commitment to structured processes, dependable logistics, and customer-first communication at every stage of the order journey.