Refund policy

Returns, Refunds & Exchanges Policy

Hey there. We’re a small team passionate about getting you the best football jerseys without unnecessary hassle. Our focus is not just the product, but the overall experience.

This policy is designed to keep things clear, fair, and structured. We avoid unnecessary legal jargon, but at the same time, we operate with defined systems to ensure smooth operations for all genuine customers.

Eligible Cases for Returns, Exchanges & Refunds

We accept requests strictly under the following circumstances:

  • Wrong Product Sent:
    In the event that an incorrect product is delivered, we will arrange a replacement at no additional cost. Return shipping will be fully covered by us, irrespective of the original shipping arrangement.

  • Damaged or Defective on Arrival:
    If the product arrives in a damaged or defective condition, you are required to provide clear and verifiable proof, including an unboxing video or images showing the sealed package, barcode, and the issue.

    Upon successful verification, we will proceed with a replacement or refund, depending on the situation.

    We provide complimentary insurance coverage of up to ₹2,500 per order, and all related claims are handled internally by our team.

Complaint Timeline

All issues must be reported within 12 hours of delivery via WhatsApp, email, or our contact page.

Requests raised beyond this window will not be entertained, as verification becomes unreliable after this period.

Shipping & Associated Charges

  • Return Shipping:
    In cases where the error is from our end, all shipping costs will be covered by us. In certain situations, return shipping may be adjusted or credited towards your next order.

  • Cash on Delivery (COD):
    COD orders may include an additional fee, which is determined by the courier partner and may vary. This charge is not controlled by us.

  • Shipping Rates:
    Domestic shipping rates vary depending on location and delivery speed.
    Express shipping, where available, may incur an additional charge of approximately ₹50–₹150.

  • International Shipping:
    International orders are available on request. Additional charges may apply based on courier rates and destination.
    For detailed information, please refer to our Shipping Policy.

Order Cancellations & Modifications

Once an order is placed, cancellation is not permitted.

However, customers may contact our team immediately after placing the order in case of urgency. While we do not guarantee cancellations, we may attempt to assist depending on the order status.

Modifications such as adding items to an existing order may be accommodated before dispatch, subject to feasibility.

Proof Requirements

All claims must be supported with clear, unedited visual proof, including:

  • Full unboxing footage or images

  • Packaging in original condition

  • Visible barcode

  • Clear depiction of the issue

Failure to provide adequate proof may result in rejection of the request.

Fraud Prevention & Order Restrictions

To maintain fairness and operational integrity, we actively monitor misuse.

Actions such as:

  • Providing incomplete or incorrect addresses

  • Refusing deliveries without valid reason

  • Repeated order rejections

  • Attempting manipulation of return processes

may lead to order restrictions, refusal of service, or permanent blocking from future purchases.

Final Note

This policy is designed to protect both our customers and our operations. We aim to maintain high product standards, fair practices, and a smooth delivery experience.

If you have any questions, feel free to reach out. We are responsive, but we also expect clear communication and cooperation from our customers.